Refund Policy
Overview
This Refund Policy explains how Searo handles refunds, subscription cancellations, renewals, billing errors, and payment disputes.
By purchasing a paid Searo plan or paid service, you agree to this policy.
Subscriptions
Searo paid plans may renew automatically according to the billing cycle shown at checkout or inside the product. If you do not want your subscription to continue, you need to cancel it before the next renewal date.
Canceling a subscription stops future renewals. Refund requests may still be submitted under the 14-day process described below.
Refund Eligibility
You may request a refund within 14 calendar days after the transaction date.
Purchases processed by a payment provider are also subject to that provider's refund, receipt, and buyer-support process. You may be asked to use the receipt, billing link, or account billing area associated with the original purchase.
This policy does not limit any mandatory consumer rights that may apply in your country or region.
Billing Errors
If you believe a charge was made in error, contact us as soon as possible and include your account email, invoice or transaction ID, charge date, and a short description of the issue.
We will help review the billing issue. If the purchase was processed by a payment provider, we may direct you to the relevant refund or support flow for that provider.
How to Request a Refund
Please email [email protected] and include:
- Your Searo account email.
- The invoice, order, or transaction ID.
- The charge date and amount.
- The reason for the refund request.
You may also use the receipt, subscription management link, or billing link you received after purchase when available. Refunds are returned to the original payment method where possible. Payment providers and banks may need additional time to post the refund.
Chargebacks
Before starting a chargeback, please contact us first so we can investigate and help resolve the issue. A chargeback may cause your account to be suspended while the dispute is reviewed.
Policy Updates
We may update this Refund Policy from time to time. The latest version will be posted on this page.
Contact Us
For billing and refund questions, contact [email protected].